FAQ’s

 

  1. How do I add my organization (school, team, league, business, etc.) to athleticstitchco.com?

    You can submit your request to create a store online, and an Athletic Stitch Co. team member will contact you as soon as possible. If you have questions or would prefer to contact us by phone, please call us at 484-212-5598.

  2. How does an online store work?

    A representative of an organization contacts The Athletic Stitch Co. to create an online store.  Products and logs are discussed and approved by the organization. Each online store has an open and close date during which the products are available for purchase. The duration usually lasts 2 weeks, but can go longer as decided by the organization. When an online store closes, we then batch all of the orders for that store together for customization and delivery. All items will be competed within 3 weeks of the store closing. All orders ship directly to the customers house.
  3. How does the fundraising work for our program?

    Many organizations set up online stores with us to take advantage of the fundraising opportunities for their program. When the fundraising option is chosen, a portion of each sale goes back to the program. Each program creates their own mark-up percentages over the product costs. If fundraising is not a desired option, we will sell items at your organization’s cost.

  4. How long does it take to receive an order from an online store?

    Each online store has an open and close date during which the products are available for purchase. The duration usually lasts 2 weeks, but can go longer as decided by the organization. When an online store closes, we then batch all of the orders for that store together for customization and delivery. All items will be completed within 3 weeks of a store closing. Orders will ship directly to the customers house.
  5. How is my order delivered? 

    When checking out, you will be presented with shipping and delivery options, usually including USPS or UPS shipping. All UPS orders are shipped via UPS ground from Trexlertown, PA. In either case, the customers will receive an email with their tracking information as soon as their order is ready to ship.

  6. What if there is a problem with my order?

    Customer service is our main priority. Please contact us at 484-212-5598 to discuss any concerns you may have regarding your order. You may also email us at support@athleticstitchco.com.

  7. How big does my organization need to be to have our own online store?

    At The Athletic Stitch Co. we are here to assist organizations big and small get gear to represent their organization!  There is no minimum order required for your organization. You can run as many stores as you would like. 

  8. What is the cost for setting up a store?

    We do our best to keep costs down, there is a one-time set up fee of $150.00 to set your store up on the website and have your logo digitized in the various sizes needed for your items offered.

  9. Can items be personalized with an individuals name and/or number?

    We offer multiple personalization options for garments. These are available on each items order screen.  We can embroider an individuals name on the front, sleeve, collar, etc.  For print products, the name will be printed on the sleeve or the back.

New Store Sign Up Form

Please fill out the form below.